The complete guide to preparing and implementing service level agreements
Pantry, Sheila
The complete guide to preparing and implementing service level agreements - 2nd ed. - London, Library Association Publishing : 2001 - 194p
Offering librarians and information managers practical, step-by-step guidance to constructing and implementing a service level agreement, this text explains the fundamentals and uses case studies, examples and helpful checklists.
1856044106
Contracts
Library services
Information services
Management
Quality control
Z 680.
The complete guide to preparing and implementing service level agreements - 2nd ed. - London, Library Association Publishing : 2001 - 194p
Offering librarians and information managers practical, step-by-step guidance to constructing and implementing a service level agreement, this text explains the fundamentals and uses case studies, examples and helpful checklists.
1856044106
Contracts
Library services
Information services
Management
Quality control
Z 680.