Virtual reference service : from competencies to assessment
Lankes, R D (ed)
Virtual reference service : from competencies to assessment - New York : Facet Publishing, 2008 - xvii, 206p.
Text includes: Part 1: Starting up; Part 2: Branching out; Part 3:Ongoing improvement; Part IV: Pulling it together: VR training Text includes: List of figures"
9781856046381
Library and Information Services
Virtual reference service : from competencies to assessment - New York : Facet Publishing, 2008 - xvii, 206p.
Text includes: Part 1: Starting up; Part 2: Branching out; Part 3:Ongoing improvement; Part IV: Pulling it together: VR training Text includes: List of figures"
9781856046381
Library and Information Services