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Juran's quality handbook : the complete guide to performance excellence

By: Publication details: London : McGraw-Hill Education, 2016Edition: 7thDescription: XV, 968pISBN:
  • 9781259643613
Subject(s):
Contents:
Text includes: Introduction: Quality and performance excellence; Universal principles of quality management; Developing and excellence culture; Developing the quality and excellence office; Quality planning and design of new goods and services; Quality improvement and breakthrough performance; Quality control to assure compliance to customer requirements; Strategic planning and performance excellence; Organisation roles to support a quality and excellence culture; Quality assurance and audits; The Board of Directors and organisational excellence; ISO 9000 quality management system; The role of statistics and probability; Managing risk; Lean techniques and the Shingo prize; Six sigma: breakthrough to in-process effectiveness; Root cause analysis methods; Continuous innovation using design for six sigma; Benchmarking: best practices for market leadership; Graphical tools to improve process performance; Accurate and reliable data and measurement systems; Managing quality in operations: service; Managing quality in operations: manufacturing; Managing quality in the supply chain; Inspection, test and measurement; Organisation-wide assessment of quality.
Includes appendices and glossaries.
Appendix 1: Sample competency matrices and job profiles; Appendix 2: Tables and charts
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Holdings
Item type Home library Collection Class number Status Date due Barcode
Book Queen's Hospital Jackie Blanks Library Shelves WX 157 (Browse shelf(Opens below)) Available T11084
Book Whipps Cross Library (Barts Health) Shelves Newham collection at Whipps Cross WX 224 DEF (Browse shelf(Opens below)) Available N05854
Book Whipps Cross Library (Barts Health) Shelves WX 224 DEF (Browse shelf(Opens below)) Available T06880

Quality handbook: the complete guide to performance excellence"

Text includes: Introduction: Quality and performance excellence; Universal principles of quality management; Developing and excellence culture; Developing the quality and excellence office; Quality planning and design of new goods and services; Quality improvement and breakthrough performance; Quality control to assure compliance to customer requirements; Strategic planning and performance excellence; Organisation roles to support a quality and excellence culture; Quality assurance and audits; The Board of Directors and organisational excellence; ISO 9000 quality management system; The role of statistics and probability; Managing risk; Lean techniques and the Shingo prize; Six sigma: breakthrough to in-process effectiveness; Root cause analysis methods; Continuous innovation using design for six sigma; Benchmarking: best practices for market leadership; Graphical tools to improve process performance; Accurate and reliable data and measurement systems; Managing quality in operations: service; Managing quality in operations: manufacturing; Managing quality in the supply chain; Inspection, test and measurement; Organisation-wide assessment of quality.

Includes appendices and glossaries.

Appendix 1: Sample competency matrices and job profiles; Appendix 2: Tables and charts

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