TY  - BOOK
ED  - College Health
ED  - NHS Management Executive
TI  - Consumer audit: guidelines. College of Health. 1994
SN  - 1872707041
PY  - 1994///
PB  - College of Health
KW  - Consumer satisfaction
KW  - Patient satisfaction
KW  - Quality of health care
KW  - Medical audit
KW  - Quality assurance, health care
KW  - Measurement
N1  - 1 - What is consumer audit?; 2 - Getting started; 3 - Involving all client groups; 4 - Training staff; 5 - In-depth interviews; 6 - Focus groups; 7 - Observations; 8 - Analysing the results and writing the report; 9 - Achieving change
ER  -