TY  - BOOK
AU  - Langley,Gerald J.
TI  - The improvement guide: a practical approach to enhancing organizational performance 
SN  - 9780470192412 (hbk.) :
PY  - 2009///
CY  - San Francisco, Calif.
PB  - Jossey-Bass
KW  - Organisational development
KW  - Organisational behaviour
KW  - Change management
KW  - Quality assurance
N1  - Formerly CIP; Includes bibliographical references (p. 465-477) and index
ER  -