TY - BOOK ED - Audit Commission TI - What seems to be the matter: communication between hospital and patients. Audit Commission. 1993. [E-book] SN - 011886100X PY - 1993/// PB - HMSO KW - Communication KW - Hospitals KW - Patients KW - Patient-medical staff relations KW - Marketing KW - Health services KW - General hospitals KW - Efficiency N1 - NHS Report No. 12 UR - http://webarchive.nationalarchives.gov.uk/20150423154441/http://archive.audit-commission.gov.uk/auditcommission/aboutus/publications/pages/national-reports-and-studies-archive.aspx.html ER -