TY  - BOOK
AU  - Kotter, J P [1947-]
AU  - Cohen, D S
TI  - The heart of change : real real-life stories of how people change their organizations
SN  - 9781578512546
PY  - 2002///
CY  - Boston, Mass.
PB  - Harvard Business School Press
KW  - Management
ER  -