TY  - BOOK
AU  - Stone, Douglas
AU  - Heen, Sheila
TI  - Thanks for the feedback: the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and, frankly, you're not in the mood)
SN  - 9780670922635
PY  - 2019///
CY  - London
PB  - Penguin Business
KW  - Communication
KW  - INTERPERSONAL RELATIONS
ER  -