TY  - BOOK
AU  - Kraszewski, Sarah
AU  - McEwen, Abayomi
TI  - Communication skills for adult nurses
SN  - 0335237487
PY  - 2010///
CY  - Maidenhead
PB  - McGraw-Hill, Open University Press
N2  - This book includes common scenarios, activity points and suggestions for practice, to give nurses the tools to continue to develop and apply effective communication skills. It covers: barriers to communication; communication in teams; the patient's perspective; making good use of email and phone; managing difficult conversations; how good communication underpins the essence of care
UR  - http://akl.eblib.com/patron/FullRecord.aspx?p=650308
ER  -