TY - BOOK AU - ENGLISH , Peter TI - Tackling difficult conversations pocketbook SN - 9781906610043 PY - 2016/// CY - Alresford, Hampshire PB - Management Pocketbooks KW - PERSONNEL MANAGEMENT KW - MANAGEMENT N1 - Monograph; Paperback UR - https://intranet.croydonhealthservices.nhs.uk/pocketbook-library-tackling-difficult-conversations ER -