TY - BOOK AU - Fowler, Alan TI - Negotiating, persuading and influencing T2 - Management Shapers SN - 085292755X PY - 1995/// CY - London : PB - Institute of Personnel and Development, KW - Interpersonal relations KW - Negotiation KW - Management KW - Communication N1 - Negotiating, Persuading and Influencing will help you develop the critical skills you need to manage your staff effectively, bargain successfully with colleagues or deal tactfully with superiors- thus ensuring that a constructive negotiation process leads to a favourable outcome ER -