TY  - BOOK
AU  - Stainsby,Karen
TI  - Develop your interpersonal and self-management skills: a practical resource for healthcare administrative and clerical staff 
SN  - 9781315358130 (ebook) :
PY  - 2016///
CY  - Boca Raton
PB  - CRC Press
KW  - Medical personnel and patient
KW  - Interpersonal communication
KW  - Communication in medicine
KW  - Self-management (Psychology)
N1  - Previously issued in print: Oxford: Radcliffe, 2007; Includes bibliographical references and index; Specialized
N2  - Aimed at all healthcare professionals, including administration and clerical staff, particularly those with direct patient contact, this easy to comprehend book covers angry, upset and abusive patients (and visitors)
UR  - https://app.kortext.com/Shibboleth.sso/Login?entityID=https://idp.eng.nhs.uk/openathens&target=https://app.kortext.com/borrow/278011
ER  -