Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman and Robert Dugan.
Publisher: London : Facet Publishing, 2015Copyright date: © 2015Edition: Third editionDescription: xiii, 218 pages : illustrations ; 28 cmContent type:- text
- unmediated
- volume
- 9781783300594 (pbk.)
- 025.5
- Z680
| Item type | Home library | Class number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| Book 7 day loan | Ferriman information and Library Service (North Middlesex) Shelves | Z 680 HER (Browse shelf(Opens below)) | Available | 00020729 |
Includes bibliographical references and index.
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