000 00461cam a2200181 4500
001 9780435465292
008 070501t2007 xxu||||| |||| 00| 0 eng d
020 _a9780435465292
100 _aBradley, S
245 0 _aS/NVQ Level 2 customer service
250 _a2nd
260 _aOxford :
_bHeinemann,
_c2007
650 _aEducation and Training
_913085
690 _aCustomer Care
690 _aLearning
690 _aVocational Education
999 _c48389
_d48389