| 000 | 00393cam a2200157 4500 | ||
|---|---|---|---|
| 001 | CN95694 | ||
| 008 | 120401t2015 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781903776926 | ||
| 080 | _aHD31 | ||
| 100 | _aCROSS, A. | ||
| 245 | _aManaging Customer Service | ||
| 260 |
_aAlresford, Hampshire _bManagement Pocketbooks _c2015 |
||
| 500 | _aMonograph | ||
| 500 | _aPaperback | ||
| 650 | _aMANAGEMENT | ||
| 999 |
_c68695 _d68695 |
||