000			00347cam a2200157 4500
001			CN95701
008			120401t2015 xxu||||| |||| 00| 0 eng d
020			_a9781903776841
080			_aHD31
100			_aRICHARDS, Mary
245			_aTelephone Skills Pocketbook
250			_a2nd
260			_c2015
500			_aMonograph
500			_aPaperback
999			_c68700 _d68700