| 000 | 00451cam a2200181 4500 | ||
|---|---|---|---|
| 001 | CN95706 | ||
| 008 | 120401t2013 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781906610555 | ||
| 080 | _aHD31 | ||
| 100 | _aMcMANUS, Sean | ||
| 245 | _aCustomer Service Pocketbook | ||
| 250 | _a3rd ed. | ||
| 260 |
_aAlresford, Hampshire _bManagement Pocketbooks _c2013 |
||
| 500 | _aMonograph | ||
| 500 | _aPaperback | ||
| 650 | _aMANAGEMENT | ||
| 700 | _aNEWBY, Tony | ||
| 999 |
_c68705 _d68705 |
||