000			01475cam a2200217 4500
001			1857882563
008			090112t1999 xxu||||| |||| 00| 0 eng d
020			_a1857882563
100			_aYankelovich, Daniel
245		4	_aThe magic of dialogue: transforming conflict into cooperation.
260			_aLondon _bNicholas Brealey Publishing _c1999
300			_a236; bibl.; BookFind
505			_aPart I The will to do it - why dialogue is necessary: overcoming the dialogue deficit. Part II The skills to do it - strategies for dialogue: what makes dialogue unique?; the billion dollar dialogue; introducing dialogue into routine meetings; transforming casual encounters through dialogue; planned dialogue; the long and short of it; ten potholes of the mind. Part III The broader uses of dialogue: cultural fault lines; proxy dialogue; the blind spot and other resistances; dialogue as a path to public judgement; from expert knowledge to wisdom; the struggle for the soul of America.
520			_aHardback
520			_aThis text asserts that leaders need to argue less and ""dialogue"" more, and defines dialogue as a form of communication that can explore complex problems from all perspectives, overcoming mistrust and misunderstanding. Fifteen strategies are then presented for conducting successful dialogue.
650			_aCOMMUNICATION
650			_aDECISION MAKING
650			_aINTERPERSONAL RELATIONS _96656
650			_aPERSONNEL MANAGEMENT
999			_c81711 _d81711